State Disclosures –
Conflict Resolution Policy

State Disclosures – Conflict Resolution Policy

iteach continually strives to provide all stakeholders with the best service possible. To this end, stakeholders are encouraged to discuss concerns directly with the appropriate program employee as soon as possible to allow early resolution at the lowest possible level.

Should you desire to register a formal complaint, please submit your complaint in writing within 10 working days of the occurrence to the iteach Ombudsman at:

ombudsman@iteach.net

or PO BOX 1626
Denton TX 76202

The written complaint must clearly state the facts that are the subject of the complaint and the role of the individual filing the complaint (e.g. candidate, principal, etc.). Any references to violation of state code, state administrative code, or the iteach Enrollment Agreement must be clearly cited.

The complaint will be shared with other members of the iteach management team, and may be discussed with parties relevant to the complaint including, but not limited to course instructors, field supervisors, campus administrators, and candidates. The case will be presented to a Review Committee who will render a decision regarding the complaint. Decisions of the Review Committee will be communicated within 30 days of the decision and may not be appealed.

Complaints must be registered with the iteach Ombudsman prior to filing or posting a complaint with a different entity, website, or publication.